Customer Support
Customer Service
At Baker, every unit comes backed by a team of leading experts who thrive on problem solving for customers, offer industry-leading training and support, and place the protection of people, products and environment above all else. From biohazard safety cabinets to hypoxia workstations, customer service representatives are available to discuss any details regarding product features and have the resources to help you determine the right product for your needs.
For customer support on solutions from Baker, or if you wish to speak with one of our customer service representatives, call or Contact Us today.
Technical Support
Each unit that leaves our factory comes equipped with a test report completed by one of our technicians. The individual test report, along with an operator and service manual for each model, can be accessible via the QR code on your Baker product.
For technical assistance, please submit your request for technical support using this form. We will respond within one business day. If your request is urgent, please call or email us for immediate assistance:
| North America | techsupport@bakerco.com | (800) 992-2537 |
| United Kingdom | techsupport@ruskinn.com | +44 (0) 1656 645988 |
| Europe, Middle East, Asia | sales.nl@bakerco.com | +31 (0)85 90 22 500 |
Validation Documents
Baker can provide you with the documentation necessary for you to perform the Installation Qualification (IQ) and Operational Qualification (OQ) protocols associated with the installation of our equipment within your validated processes. Contact us to learn more.
Validation Services Details:
A certified process ensures that qualified equipment is used pursuant to validated Standard Operating Procedures (SOPs). Those SOPs that are applicable to equipment and instruments are classified as follows:
Installation Qualification (IQ) documents that the specified equipment was received and properly installed in a suitable environment. IQ is also required for used equipment installation, equipment moved within a facility or connected to modified systems at the facility or subject to a changed SOP. IQ is performed by the customer of their designated 3rd party.
Operational Qualification (OQ) documents that the equipment still meets its specifications after installation in the customer’s facility. OQ should be performed by the customer or their designated 3rd party and must be performed at least annually for every piece of equipment.
Validation Services
We offer free technical support by phone or email for all products currently under warranty. If your product is not currently under warranty, you may still be entitled to free phone or email support.
Please submit your request for technical support using this form.
We will respond within one business day. If your request is urgent, please call for immediate assistance.
Technical Support is available to answer specific questions about our products or any technical issues that arise after a Baker or Baker Ruskinn product has been installed at your location. For further online support, view our extensive list of frequently asked questions.
Warranty Information for Baker Products
Extended Warranty Program
Baker offers an extended warranty program for all products, which includes the same coverage as our standard warranty for an additional three years. For more information about Baker’s Extended Warranty Program, please contact us.
Extended Warranty Details:
The Extended Warranty program expressly represents and warrants all goods (a) to be as specified (and described) in Baker catalogues and literature, and (b) to be free under normal use, service and testing (all as described in Baker catalogues and literature) from defects in material and workmanship for a period of three years following the expiration of the Standard Warranty.
The exclusive remedy for any breach or violation of this warranty is as follows: Baker will F.O.B. Sanford, Maine, furnish without charge repairs to or replacement parts for equipment which proved defective in material or workmanship.
No claim may be made for any incidental or consequential damages.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE UNLESS OTHERWISE AGREED IN WRITING AND SIGNED BY BAKER. BAKER SHALL NOT BE RESPONSIBLE FOR ANY IMPROPER USE, INSTALLATION, SERVICE OR TESTING OF GOODS.